You are in safe hands

We empower our users around the world to do their best work- earning and keeping your trust is at the heart of it. Get the latest information on our securityprivacy, reliability, and compliance practices.

TRUSTED BY INDIVIDUALS AND TEAMS AT
dhiwise
Last9
Onsurity
IK
Atlan
IM
LCS
scrut
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Qdrant
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dhiwise
Last9
Onsurity
IK
Atlan
IM
LCS
scrut
Liquiloans
Qdrant
Michael_page
Underdog
WWWR
yore
CU

Security

Security is built into the fabric of our platform, infrastructure and processes. Your data is always safeguarded with the 256-bit encryption in transit and at rest.

Our partners/providers

  • Azure
  • Google
  • AWS

Operations and best practices

We approach security holistically based on industry best practices. Security is integrated into every phase of development lifecycle to ensure that our code, products and users remain protected. We follow industry standards in operational practices.

Platform and network security

We host our platform and your data on ISO 27001 certified data centers that provide SOC2 Type 1, 2, and 3 reports, physical safeguards, redundant networking and power, and 24x7 physical security.

Availability

Our platform and your data are hosted on Microsoft Azure. Our cloud infrastructure maintain high level of availability with built-in redundancy and power backups. Access to data centers is strictly controlled with comprehensive security measures by our hosting partners.

Privacy

We take privacy of your data very seriously. We do not own your data, nor do we sell it to others or use it for advertising. Whether you are a paid customer of not, we are committed to prevent unauthorised access to your data with industry best-practices.

DocuX and its partners are

  • GDPR Compliance
  • CCPA Compliance
  • LGPD Compliance
  • PDPA Compliance

Privacy principles

Privacy is by design at DocuX. We know that if someone does not trust DocuX, they won’t use it. We aim to build this trust through transparency and controls we give you around providing, modifying, accessing, or revoking personal and business data. View our Privacy Policy for more information.

Law enforcement

We provide customer information to the government and law enforcement agencies only when we reasonably believe that there’s a legal requirement and obligation to do so. In most cases, we keep you informed ahead of such disclosure.

Privacy and local regulations

We comply with local data protection regulations in your country. Our platform and our service providers comply with GDPR, CCPA, PDPA, and LGPD regulations.

Reliability

DocuX is designed and built from scratch with best-in-class technologies and hosted on Microsoft Azure for high performance and availability. You can scale your business and operations confidently and securely without any limits.

Our cloud infrastructure

Our platform is hosted on Microsoft Azure. We leverage their elastic scale, redundancy, and robust infrastructure to reduce latency, maintain reliability, and scale.

SLAs and real-time status

We are currently working on making the real-time status available to all our users. We also offer financially-backed SLA with some of our subscription plans.

Product and data safeguards

Our Business Continuity and Disaster Recovery programs ensure that impact to our users is minimized in the unlikely event of a disruption to our operations. Our platform performs automatic backup of our application and data.

Quality control

We have built quality control aspects into our development lifecycle. We also follow industry-standard quality control mechanisms, such as staging environments, internal dogfooding, to proactively identify issues.

Compliance

We have designed a compliance program to help meet your compliance requirements.

DocuX and its partners are

  • GDPR Compliance
  • CCPA Compliance
  • LGPD Compliance
  • PDPA Compliance
  • AICPA complaince
  • 256bit encryption

Certifications

We host your data on ISO 27001 certified data centers that provide SOC2 Type 1, 2, and 3 reports. We are undergoing independent third-party audits and certifications for security, privacy, and compliance controls.

Sub-contractors

We work with only those Sub-contractors who meet the highest security, privacy and compliance standards expected by our users. We enter into required agreements before we start working with them. We assume 100% responsibilities towards our users in this regard.