DocuX vs Pandadoc

You need more than a proposal
Β and eSign tool to #getworkdone

DocuX

A purpose-built platform to create, collaborate, control,
eSign, and manage all your docs/contracts in one place.

Pandadoc

Proposal, quotes and contracts management
tool with eSign capabilities.

Create

Full feature online document editor for drafting,
editing and formatting of all your docs/contracts.

MS Word / Google Docs
like online editor

Limited feature block text editor
mainly useful for quotes and proposal.

Collaborate

Complete collaboration suite. Purpose built,
Real-time, contextual and 100% on-doc.

On-doc comments, suggestions,
chat, attachments, etc.

Real-time, contextual, and partial collaboration.
Few basic and some critical features missing.

Controls

Control view, download, edit, forward, etc. rights.
Unprecedented, total platform control with you.

Docs and platform controls
for secure sharing

Limited document and platform controls.

Approvals

No-code, user configurable
workflows for internal approvals.

Internal approval
workflows

Basic workflows
for approvals.

eSign

Easy to use, lightening fast, and legally
binding eSign. Unlimited and FREE.

Legally binding native
electronic signature

Expensive but easy for starters, legally binding
eSign with reasonable feature sets.

Workspace

AI powered, purpose-built workspace
that manages half of your work.

AI powered
docs/contracts repository

Basic documents listing with folders,
individual workspaces and search.

Security

Top of the class, bank grade security with
data encryption at rest and in transit.

Platform, document, data
security and certification

Decent platform security. Not so robust
document security (can be accessed with link by anyone).

Nawdeep Puranik
Quote

DocuX is a game-changer for sales professionals. With everything needed to get contracts drafted, negotiated and executed in one place, sales professionals can now focus more on their core job of selling rather than struggling to move paperwork and keeping track of everything.

Nawdeep Puranik
Vice President - Sales, Hexagon
Quote

Top reasons Pandadoc usersΒ 
look for alternatives

#1

Glitchy, complex and non-intuitive product

#2

Built for quotes and proposal- not effective for other use cases

#3

Lots of features but half baked

SU

Suzanne

Trustpilot User

CRAP!!!! Was working on a doc for over two hours when it suddenly frozen saying: "oops, unexpected snag". Two hours of work out of the window with no opportunity to recover. Waste of time, effort. Rubbish product!!!!@!!@!

RM

Randy Marsh

Trustpilot User

Free trial is a scam. They claim to support unlimited esignatures but they don't allow you to download documents without using a paid tier. Pure bait & Switch.

JF

J F

Trustpilot User

WOW!!!! Terrible customer service.
We signed up for the Essentials package and they have been double charging us for 7 months. Somewhere during that time they changed our plan without our consent and now we're being billed 2x as much and then continued to charged us twice a month.
I've been trying to get this resolved for months and the agents do not seem to understand English well. Needless to say they are not giving us the refund it should be....which now is in the hundreds of dollars and it's been a huge waste of time. Their service is not worth it.
I'm now having to get this resolved through the bank and looking for an alternative to PandaDocs...never never again...OMG

Zehir

Zehir

AddtoCarts

@pandadoc your mobile app is so not intuitive. What an epic fail. A basic for creating a new INVOICE or Quote is literally hidden and not obvious..how fucking stupid!!!

DO

Diego Ortiz

Trustpilot User

How on EARTH can you be a company that does ONE THING: documents, and your website NOT WORK? HOW! Imagine you go to the shopping mall, and constantly that shopping mall is closed, or leaking, or flooded, or lights are out.
Tell me, who on earth would ever visit that place again?
Guys, honestly and seriously, as a business owner to another, FIX YOUR DAMN SITE. This is YOUR storefront! You are a digital-first business, act like it!

NS

Nick Strada

Trustpilot User

Really buggy software, difficult UI, and shabby customer service. My subscription autorenewed on an annual plan billed quarterly. I tried to cancel the day after, as we had moved to Hellosign, and they wouldn't let us out of the contract.
Run away.

EG

Erick Gutierrez

Trustpilot User

We were using a monthly plan, where we have CRM integration to automatically generate contracts using a template, and that uses Zapier. We were offered a plan upgrade, and after that it stopped working. When I complained to the support, they said it was Zapier's problem, I opened a call with them and they told me that this is a problem already known and not solved by PandaDoc. The account manager has stopped responding to emails and does not answer calls. One of the worst media I've ever seen.

Oliver | Pay-Per-Meeting

Oliver | Pay-Per-Meeting

ollyrosewell

Not fussed on expenses but as we scale, keeping costs dialled is crucial:
why are contract softwares ludicrously expensive for what they ACTUALLY do?
...pay PandaDoc $50+ monthly for what is really a PDF with a box that lets you sign
genuinely curious - where is the value?

CH

Carlos Herrera

Trustpilot User

Awful customer service.
I canceled my trial, but kept getting notifications that they were trying to charge me afterwards, so I contacted customer service, and while they assured me I wouldn't get charged because it was canceled now, days later, I'm still getting attempts to charge it!
When I contact customer service, the agent immediately leaves the live chat.
THEY'RE AVOIDING ME!
I'm leaving my card frozen and contacting a lawyer if this keeps up in 30 days. This feels so predatory!

NM

Neal Mcleod

Trustpilot User

This software is so buggy. Im not sure how this company is still around. The idea is great but poorly executed. I hate them. They cost me so much in time. Oh yea and way overpriced for what they offer.

BC

Brenda Campbell

Trustpilot User

What a disappointment. After reviewing other options, we selected Pandadocs as a reasonably priced alternative for documents. Right from the outset we had difficulties with access and log ins. Somehow two accounts were opened and we were billed twice. For most of the period before we cancelled, we had almost no access due to log in problems. Support was slow and only via email. When asked to speak directly with someone to discuss the billing problem and access issues, I was told it was not possible. There was no remorse or intent to assist or explain. The product itself was just ok; the template gallery was lacking. It is a shame that we wasted time on what could be a great product with good service.

CJ Black

CJ Black

charleseblack

@pandadoc also sucks but they're cheaper and it's basically the same thing

Why choose DocuX
over Pandadoc

Purpose-built for all use cases

Pandadoc is mainly used for eSign and proposals. DocuX is all purpose platform for all your documents including all docs/contracts, eSign and proposals.

Purpose-built for all teams

Pandadoc was built primarily for Sales teams. DocuX is built for all teams- Sales, Legal, Finance, HR, Procurement, freelancers, everyone.

Better, robust, full feature and intuitive

No more glitches, broken workflows or starting all over again. We have worked very hard to make DocuX robust and easy & intuitive at the same time.

Workspace makes you more productive

Automate all the noise that passes for work. Docs are segregated, prioritized, sorted, and controlled for you. It is your new-age Virtual Assistant.

Get single source of truth

Say goodbye to docs and contracts scattered across versions, devices, emails, tools, and users. With DocuX, every doc/contract is a reliable, single source of truth.

Ditch the back-and-forth

Move all collaboration and reviews out of mailbox and scattered tools onto the doc. With DocuX, 100% of the internal and external collaboration happens on-the-doc.

Feature comparison

See how Pandadoc compares with DocuX

DocuXPandadoc
End-to-End native document lifecycle platformβœ“Not fully developed lifecycle features.
Not for all use cases.
Creation / drafting of docs and contracts
Browser-native rich doc editor (like MS Word / G Docs)βœ“Limited feature block text editor
Complete editing, formatting, draftingβœ“Very limited, basic features
Legally vetted, editable docs/agreements template libraryβœ“Generic templates library. Pay extra for forms.
Collaboration
Docs/contracts sharing with internal and external collaboratorsβœ“βœ“
Commenting / suggestionsβœ“Basic commenting
Request time-bound revertsβœ“-
Full feature chat on-the-doc (Internal and external)βœ“Basic, general chat
Full feature chat off-the-doc (Internal and external)βœ“-
Allow attachments to doc/contractsβœ“-
Document controls
Edit / view rights managementβœ“βœ“
Restrict downloadβœ“βœ“
Restrict forwardβœ“βœ“
Password protectionβœ“-
Document lockingβœ“-
Restrict attachmentsβœ“-
Restrict chat and other context downloadβœ“-
Versioning with compare / restore abilityβœ“Basic versioning
Internal approvals
No-code approval workflows for documentsβœ“βœ“
No-code approval workflows for eSignβœ“-
Multi-level approvalsβœ“-
Approval templates and libraryComing soon!-
Approval embedded templatesComing soon!-
Legally binding, native eSign
Native, legally binding electronic signatureβœ“βœ“
Single document/envelope sendingβœ“βœ“
eSigner verificationβœ“-
Upload from external drives/cloudsβœ“βœ“
Bulk-sendComing soon!Available at additional cost
Automated reminders and notificationsOn platform, email and SlackOn platform and email
Certificate of completion with audit trailβœ“βœ“
QR Code verification of authenticityβœ“-
Real-time document trackingβœ“βœ“
Allow attachments by eSignerβœ“βœ“
Mobile appComing soon!βœ“
eSigner engagement / feedback suiteβœ“-
Conditional routingβœ“βœ“
AI powered Workspace
Docs and contracts auto-sortingβœ“Basic sorting/listing
Auto-prioritization and alerts for due datesβœ“-
Customizable notification and remindersβœ“-
Document summary and one-click direct actionβœ“-
Fast and powerful docs/contract searchβœ“Basic file name based search
Keyboard shortcutsβœ“-
Platform controls and security
User managementWith advance rights managementAdvanced, including rights management
IP whitelisting for restricting unauthorized usageβœ“-
Manage security parameters for adherence to your IT Policyβœ“-
Selection of encryption standardsβœ“-
Custom brandingβœ“βœ“
Encryption of data at rest and in transitβœ“Only at rest
Enterprise grade security certificationβœ“βœ“
SAML/SSOComing soonβœ“
Integrations
Native, no-code integrationsβœ“βœ“
APIs & webhooksComing soon!βœ“

Pricing comparison

See how Pandadoc plans and pricing compare to DocuX

DocuXPandadoc
Free-for-life planβœ“Barebone, very limited feature eSign plan
Individual plan$9 /month$19+ /month
Team plan$29 /month$49+ /month
Enterprise plan$59 /month$89+ /month
Unlimited documents creationβœ“βœ“
Unlimited eSignβœ“βœ“
Unlimited cloud storageβœ“βœ“
Existing docs/contracts migrationβœ“Only storage
Pricing basisGet for everyone, pay only for CreatorsPay for every user
CRM and other Integrationsβœ“You pay extra for some integrations
Implementation and onboardingWorks out of the boxWorks out of the box
Bulk send (coming soon)βœ“You pay extra
Uptime SLAs backed by financial penaltyβœ“-
Priority supportβœ“βœ“
SAML/SSOComing soonβœ“
APIsComing soonβœ“
Subscription managementCompletely self-servedMostly self-served except for Enterprise users

Pay less for more

Get complete life-cycle platform for all your documents and contractsΒ 
than pay for limited use, proposal and eSign tool for beginners.

DocuX Lifecycle

$59

/creator /month Enterprise plan

AI Powered, end-to-end documents
and contracts lifecycle platform

Pandadoc Lifecycle

$89+

/user /month Enterprise plan

Proposal, quotes and contracts management
tool with eSign capabilities.

Switching from Pandadoc?

  • We will handhold you for seamless migration at no extra cost.
  • We will waive off charges equivalent to your existing contractΒ 
    time left with Pandadoc.
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